Get in touch with us

We respond to all emails within 24 hours on weekdays and weekends. We are available by email on weekdays and weekends between 9:00 a.m. and 6:00 p.m.


Email: info@lucetlea-lille.com

Sophie R., Sydney

I am absolutely delighted with my Palm and Pearl pieces! The cut is perfect and the quality is incredible. I have never been so effortlessly stylish..

Frequently asked questions

What is the delivery time for Palm and Pearl?

At Palm and Pearl strives to ship orders within 24 to 48 hours. Standard delivery times vary depending on your location and can range from 5 to 10 working days. For expedited shipping options, please see our shipping policies.

How can I track my order at Palm and Pearl?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your parcel on our website or on the carrier's website to get real-time updates on the status of your delivery.

What is Palm and Pearl's return policy?

Palm and Pearl offer a hassle-free return policy. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receipt for a full refund or exchange. Please see our returns page for detailed instructions and eligibility criteria.

Are Palm and Pearl's clothes the right size?

Palm and Pearl provides a comprehensive size chart for each product to help you choose the right size. We recommend that you refer to the size chart and, if in doubt, take your measurements to ensure that the size is perfect. In addition, please do not hesitate to contact our customer service department for personalised assistance with sizing.

About us!

At Palm and Pearl, we are committed to providing an exceptional shopping experience, because customer satisfaction is our top priority. We offer the perfect mix of fashionable clothing tailored to your needs, thanks to our standardised purchasing practices.